Privacy Policy

At Xceptional Car Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services and website.

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Pickup and drop-off locations
• Payment information (processed securely through third-party payment processors)
• Trip history and preferences
• Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transportation services
• Process your bookings and payments
• Communicate with you about your reservations and our services
• Send promotional materials and special offers (with your consent)
• Respond to your inquiries and provide customer support
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing and booking systems
• Professional Chauffeurs: Our vetted drivers who need your information to provide transportation services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Request a copy of your information

To exercise these rights, please contact us at the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.